Work Order The following details are required to repair your unit. On submission of this form, you will receive the information required for payment and the unit drop-off/mailing address. We charge a $50.00 (inc GST) “Find Out” fee to test and diagnose your unit. This must be paid prior to commencing work. Note: while we can repair to component level, it is not always possible to repair every unit. Sometimes units can not be repaired due the lack of availability of parts, when it would not be financially viable to complete works or when damage is simply beyond repair. We will contact you once we have diagnosed the fault. We charge $110.00 per hour (GST included) to repair. Costs of repair and return freight will need to be paid prior to the return of the unit. If we complete repairs, the $50 Find Out fee will be subtracted from the final repair bill. By submitting this form, you WILL NOT be added to any mailing lists!Name(Required) Name Last Address Street Address City State / Province / Region ZIP / Postal Code Your email address(Required) Email address Confirm email address Your phone(Required)Unit Type(Required) GPS / Fishfinder Auto Pilot Radar Sounder module AIS VHF Radio HF radio Other Unit type Make Model What is the fault / error?(Required)Is unit outside of warranty?(Required)Most warranty periods are between 1 and 3 years. Some manufactures offer a replacement unit outside of the warranty period for a fee. If the unit is under warranty, you should contact the manufacturer first. If the unit’s covers are removed, this will void your manufacturer’s warranty and potentially an exchange unit offer. Yes No What date did you purchase the unit(Required)If not sure, make a good guess. MM slash DD slash YYYY What is your budget for this repair? Do you approve for unit to be factory reset?(Required)This is often required to fix your unit. A full factory reset will often lose all data and reset your unit back to factory defaults. Loss of data may include tracks, waypoints, parameters etc. If possible, we will try to save your data (see additional questions below). Yes Not applicable Do you approve for unit to be upgraded with the latest software?(Required)Upgrading to the latest software may be required to repair your unit. Upgrading to the latest software may result in the loss of data and reset your unit back to factory defaults. This may include tracks, waypoints, parameters etc. If possible, we will try to save your data (see additional questions below). Yes Not Applicable Do you want us to save your Waypoints?(Required)Where possible, we can store you waypoints for 6 months, so they can be retrieved if required. This is handy if you accidently delete them or are upgrading your unit, or if the updating processes loses them. Yes No, please delete them from FNQ computers when the job is completed Do you need your GPS track data saved?(Required) Yes No Do you need the unit's settings saved?(Required)‘Settings’ may include other equipment on your network, NMEA parameters or user data such as data-pages. Yes it’s really important FNQ Marine does this. No, I will set my unit up myself. Not applicable Is your unit interfaced to other equipement?(Required)Is your unit connected to a radar, engine management, AIS, GPS antenna, sounder module, FLIR camera, etc? Yes No What is the equipement that is interfaced to your unit?Please list any external devices interfaced to your unit.If required, please upload any pictures that will help us with the repair.For example a picture of the screen or a quick video of the fault. Drop files here or Select files Max. file size: 20 MB, Max. files: 5. I consent for FNQ Marine Electronics to complete the above tasks and I understand that FNQ Marine Electronics is not liable for any loss of data or damage that may result from the repair or for any damage occured during transport.(Required)FNQ Marine electronics warranty is for 3 months from date of repair (unless otherwise stated). Warranty is only for the same fault. Warranty may include money back or further work to repair the fault. I agree to these terms What is three plus 1OCAPTCHAPhoneThis field is for validation purposes and should be left unchanged.