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Work Order

The following details are required to repair your unit. On submission of this form, you will receive the information required for payment and the unit drop-off/mailing address.

We charge a $50.00 (inc GST) “Find Out” fee to test and diagnose your unit. This must be paid prior to commencing work.

Note: while we can repair to component level, it is not always possible to repair every unit. Sometimes units can not be repaired due the lack of availability of parts, when it would not be financially viable to complete works or when damage is simply beyond repair.

We will contact you once we have diagnosed the fault. We charge $140.00 per hour (GST included) to repair. Costs of repair and return freight will need to be paid prior to the return of the unit. If we complete repairs, the $50 Find Out fee will be subtracted from the final repair bill.

NOTE: most repairs are under 2 hours labour

If you are dropping off unit in person you must ring me before you come as this is my home address

By submitting this form, you WILL NOT be added to any mailing lists!

Name(Required)
Address
Your email address(Required)
Unit Type(Required)
Please remove the map card before sending to FNQ marine. (Unless you believe it may be faulty)
If your unit is a Garmin please also include the quick release cradle (mounting bracket is not required). NOTE! – we do not require power cables or transducers (unless you think that is the fault).
Is unit outside of warranty?(Required)
Most warranty periods are between 1 and 3 years. Some manufactures offer a replacement unit outside of the warranty period for a fee. If the unit is under warranty, you should contact the manufacturer first. If the unit’s covers are removed, this will void your manufacturer’s warranty and potentially an exchange unit offer.
If not sure, make a good guess.
MM slash DD slash YYYY
Do you approve for unit to be factory reset?(Required)
This is often required to fix your unit. A full factory reset will often lose all data and reset your unit back to factory defaults. Loss of data may include tracks, waypoints, parameters etc. If possible, we will try to save your data (see additional questions below).
Do you approve for unit to be upgraded with the latest software?(Required)
Upgrading to the latest software may be required to repair your unit. Upgrading to the latest software may result in the loss of data and reset your unit back to factory defaults. This may include tracks, waypoints, parameters etc. If possible, we will try to save your data (see additional questions below).
Do you want us to save and email you, your Waypoints?(Required)
We can email you 1. In the manafacturers default waypoint save file. 2. In GPX Format so that it can be put into any device (eg Navionics app, any brand unit) 3. We can remove all track and route data if required. We can also remove duplicated and merge files etc.
Do you need your GPS track and route data saved?(Required)
Do you need the unit's settings saved?(Required)
‘Settings’ may include other equipment on your network, NMEA parameters or user data such as data-pages.
Is your unit interfaced to other equipement?(Required)
Is your unit connected to a radar, engine management, AIS, GPS antenna, sounder module, FLIR camera, etc?
Please list any external devices interfaced to your unit.
For example a picture of the screen or a quick video of the fault.
Drop files here or
Max. file size: 20 MB, Max. files: 5.
    I agree to pay for insurance for items sent via Australia Post..(Required)
    FNQ Marine electronics uses Australia post to send equipement. If you would like insurance for your unit the cost is $2.60 per $100 of item value. An adverage chartplotter is worth $3000 inurance will cost you $78.00).
    I consent for FNQ Marine Electronics to complete the above tasks and I understand that FNQ Marine Electronics is not liable for any loss of data or damage that may result from the repair or for any losses or damage occured during transport.(Required)

    Note: I understand that occasionally when attempting to repair the unit can result in total failure of that unit and render the unit totally inoperative and not repairable!

    FNQ Marine electronics warranty is for 3 months from date of repair (unless otherwise stated). Warranty is only for the same fault. Warranty may include money back or further work to repair the fault.

    This field is for validation purposes and should be left unchanged.

    Copyright © 2025 - Innovative Solutions Australia Pty Ltd ATF Ryan Family Trust A.C.N 158946662 A.B.N 24718099892

    Trading As FNQ Marine Electronics

     

    FNQ Marine  acknowledge the Yidinji people, who are the Traditional Custodians of the land on which we work and live. We recognise their continuing connection to land, water and community.

    We extend our respects to Aboriginal and Torres Strait Islander peoples, with whom we engage with from regions all over our beautiful and diverse country. We cherish the unique cultures and spiritual relationships to the land, waters and seas of our first nations peoples.